Contact us

Do you still have questions about your trip or the service we provide?

We have collected our most frequently asked questions here for you.

Of course, we’re happy to answer any additional questions you may have to help you plan your trip! Send an email to charter@flixbus.com.

Do you need an offer from us that cannot be calculated through our website?

Please include the following information in your email: 

  • Departure and arrival addresses
  • Departure dates and times
  • Number of passengers
  • Duration and location of stopovers or city tours, when applicable

Please try to specify your journey data as accurate as possible. If you do not yet have exact dates, please provide a sample date and estimated times and addresses. 

Have you already received an offer or a reservation confirmation?

Please include your reference number (e.g.1804134 MUN-MUN) in the subject line when contacting us via email. 

Alternatively, to speak with one of our English-speaking representatives you can also contact us by phone at +49 (0)30 300 137 130 (local rates apply) from Monday to Friday, 9:00-18:00 Central European Time. Please have your reference number ready if you have already received and offer or reserved a bus with us.